Refund policy

We offer a 7-day return policy, which means you have up to 7 days after receiving your order to request a return.

To be eligible, your item must be in the same condition as when you received it: unused, unworn, with its original tags attached, and in its original packaging. You’ll also need proof of purchase.

To start a return, contact us at support@beamaryllis.shop.

If your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at support@beamaryllis.shop.

Damaged Products or Order Issues

Please inspect your order as soon as it arrives. If an item is defective or damaged, or if you received the wrong item, contact us immediately so we can assess the issue and find the best possible solution.

Exchanges

The fastest way to get the item you want is to return the original item. Once your return is approved, place a separate order for the new item.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at support@beamaryllis.shop.

Manufacturing Defects

All products are covered by a warranty against manufacturing defects provided by Amaryllis Store.

Manufacturing defects reported within the first 7 days after receiving the product must be submitted directly to our Customer Support team, in accordance with the warranty terms included with the product.

Defects reported after this 7-day period will not be covered.

Product Exchanges

If you’ve purchased a product and would like to exchange it, your request will be reviewed by our Technical Support team. Please contact us at support@beamaryllis.shop.

After reviewing your request, we’ll issue store credit equal to the product’s value, which can be used toward a new purchase on our website. When contacting our support team, please specify the product you’d like to receive as a replacement.